(Effective for all users accessing en.simandroz.com)

1. Introduction

Sim Atlı (“SIM and ROZ”, “we”, “us”, or “our”) is committed to protecting the privacy of all individuals who visit or make purchases through our global website en.simandroz.com (“Website”).
This Privacy Policy explains how we collect, use, store, share, and protect your personal information in accordance with applicable global data protection laws, including the EU General Data Protection Regulation (GDPR) where applicable.

By accessing or using our Website, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect the following categories of personal information:

a. Identity Information
Name, surname

b. Contact Information
Email address, shipping address, billing address, phone number

c. Order & Transaction Information
Order details, purchase history, payment status, invoicing details
(We do not store full credit card numbers — all payments are processed securely by third-party payment providers.)

d. Technical & Usage Information
IP address, device type, browser type, session information, cookies, analytics data, website interactions

e. Customer Support Information
Messages, inquiries, complaint records, email correspondence

f. Optional Information
Date of birth, preferences, wishlist items

3. How We Use Your Information

We use your personal data for the following purposes:

• To process and deliver your orders
• To handle payments and prevent fraudulent transactions
• To provide customer support and respond to inquiries
• To manage your account (if applicable)
• To send order confirmations, tracking updates, and service announcements
• To improve our Website, user experience, and customer services
• To conduct analytics and performance monitoring
• To send marketing communications (only with your consent)
• To meet legal, regulatory, and compliance obligations

4. Legal Basis for Processing (Where GDPR Applies)

We process personal data under the following legal grounds:

• Contractual necessity – to fulfill your purchase
• Legitimate interests – improving user experience, preventing fraud
• Legal obligations – tax, invoicing, consumer protection
• Consent – email marketing, non-essential cookies

5. Sharing Your Information

We may share personal data with the following third parties:

• Shipping & logistics partners (international couriers)
• Payment service providers (Shopify Payments, PayPal, banks)
• Technology partners (Shopify, web hosting, cloud infrastructure)
• Professional service providers (legal, accounting, fraud prevention)
• Governmental authorities where required by law

We do not sell personal data to third parties.

6. International Data Transfers

Depending on your location, your information may be transferred to countries outside your local jurisdiction.

Where legally required, appropriate safeguards such as Standard Contractual Clauses (SCCs) are applied.

7. Data Retention

We retain personal data only for as long as necessary to:

• Fulfill your orders
• Meet legal and tax obligations
• Resolve disputes
• Improve our services

After the required retention period, your data is securely deleted or anonymized.

8. Your Rights (GDPR & Global Standards)

Where applicable, you have the right to:

• Access your personal data
• Request correction of inaccurate information
• Request deletion of your data
• Object to processing based on legitimate interests
• Withdraw consent for marketing at any time
• Request restriction of processing
• Request transfer of your data (data portability)

You may exercise your rights by contacting us at: info@simandroz.com

9. Data Security

We use administrative, technical, and physical safeguards to protect personal information, including:

• SSL encryption
• Access controls
• Encrypted payment processing
• Regular security audits
• Secure data storage and backups

However, no online transmission can be guaranteed 100% secure.

10. Cookies

Cookies help enhance your browsing experience.
For full details, please see our Cookie Policy.

11. Updates to This Policy

We may update this Privacy Policy from time to time.
The latest version will always be published on our Website with the updated effective date.

12. Contact Us

For questions about this policy, contact us at:
📩 info@simandroz.com